Privacy policy
How Stockbridge Plumbing Pros collects, uses, and safeguards your personal details when you request service estimates, schedule emergency repairs, or browse our website.
Information collection
Stockbridge Plumbing Pros collects information directly from you when you submit an online service request form, call our dispatch line, request an estimate, or interact with our website.
Types of personal data collected:
- Contact details: Full name, telephone number, and email address.
- Service address: Street address, city, state, and ZIP code within Henry County communities (Stockbridge, McDonough, Locust Grove, Hampton, Rex).
- Job details: Descriptions of your plumbing needs, including water heater models, drain issues, leak locations, and property access notes.
- Technical log data: Browser type, operating system, approximate geographic location, and referral source collected via standard server analytics.
How we use collected data
Every piece of information collected serves a direct operational purpose to ensure reliable, timely plumbing service delivery across our local coverage area.
Service Dispatch & Routing
Routing licensed technicians to your property with the correct parts and equipment for drain cleaning, water heaters, leak detection, or pipe repair.
Customer Communication
Delivering appointment confirmations, real-time technician arrival notifications, job quotes, and digital warranty receipts.
Maintenance & Warranty Records
Preserving accurate installation and repair logs to honor manufacturer equipment warranties and simplify recurring maintenance.
Quality & System Assurance
Evaluating dispatch response metrics, website performance, and service reliability to continually improve customer experience.
Third-party disclosure
Stockbridge Plumbing Pros does not sell, rent, lease, or trade personal identifying information with external advertisers or third-party marketing brokers.
Information is only shared with verified operational service providers under strict confidentiality agreements solely to execute your plumbing request:
Field Dispatch & Scheduling Software
Encrypted trade management platforms used to coordinate technician dispatch calendars and service history.
Secure Payment Processors
PCI-compliant merchant gateways that process credit card and electronic transactions securely.
Data security measures
We implement comprehensive administrative, physical, and technical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.
SSL/TLS Encryption
256-bit encrypted data in transit
Restricted Access
Role-based internal permissions
PCI Standards
Zero plaintext card storage
Customer privacy rights
As a resident or commercial customer in our service area, you maintain clear rights regarding how your personal information is stored and processed.
Access & Review
You may request a copy of the personal contact details and service history recorded in our systems at any time.
Correction & Updates
Notify us of any changes to your address, phone number, or plumbing equipment specifications to keep your service record up to date.
Deletion & Communication Preferences
You may request deletion of non-essential records or opt out of routine maintenance reminders by contacting our support team directly.
Contact privacy office
If you have questions regarding this Privacy Policy, wish to exercise your data rights, or want to update your communication preferences, contact us directly:
Stockbridge, GA
Henry County & nearby areas